Returns & Exchanges
We want you to love what arrives. Here is how returns work, and where they don't apply.
Ready to Ship
Ready-to-ship pieces may be returned for a refund or exchange within 7 days of delivery, provided they are unworn, unwashed and in original condition with all tags attached. Start a return by emailing care@desikaly.com with your order number.
Made to Measure
Because made-to-measure and custom-stitched pieces are crafted to your own measurements, they are final sale and cannot be returned for a change of mind. If a garment doesn’t fit as promised, we’ll work with you on alterations or remaking — see below.
If something isn’t right
Every piece is inspected twice before it ships. In the rare event a piece arrives damaged, faulty or not as described, contact us within 48 hours of delivery with photographs and we’ll arrange a repair, remake or full refund at no cost to you.
Refunds
Approved refunds are issued to your original payment method once we receive and inspect the return, typically within 5–7 business days. Duties already paid on eligible returns are refunded in line with the carrier’s policy.